Return Policy

Return & Exchange Policy

Every piece from New Echelon Bespoke is crafted with intention and care. Because many of our pieces are made to order or custom-designed, we ask that you read our policy carefully before purchasing.

Custom & Bespoke Orders

All custom and bespoke orders are final sale. Because each piece is made specifically for you — to your measurements, design preferences, and chosen materials — we are unable to accept returns or exchanges on custom work. We encourage you to review all design details carefully before approving your order.

Ready-to-Ship Items

Ready-to-ship items may be returned within 14 days of delivery in their original, unworn condition with all packaging intact. Items showing signs of wear, resizing, or alteration are not eligible for return. To initiate a return, please contact us at the email address below with your order details.

Exchanges

We are happy to offer exchanges on eligible ready-to-ship items for store credit. Exchange requests must be made within 14 days of delivery. The customer is responsible for return shipping costs, and we recommend using a tracked, insured service.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and a description of the issue. We will work with you to make it right as quickly as possible.

Contact Us

For any return or exchange requests, please reach out to us directly. We are committed to ensuring your experience with New Echelon Bespoke is a positive one.